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401-295-7785 | 7275 Post Rd North Kingstown, RI 02852

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Hans Imports is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Hans Imports we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

I brought in a 2003 Volkswagon Jetta I had just bought in an attempt to clear the warning lights on my dash to get my car inspected and registered. I had all my expectations met and then some. Firstly they did just a general all around inspection to find other issues i might want to address and boy were there some issues. But they laid it out step by step with pictures and laid out a course of action to get my car in probably the best shape its been in years. Now this cars almost pushing 20 years old and 210,000 miles but you'd never know if you drove it today. The only downside I can think of was it did take a little longer than expected but then again I did drop my car off when they were slammed with other customers cars and my car had a laundry list of things to work on. But all in all my cars registered, inspected, and driving better than ever. I will be back to work on the smaller things suggested in his action plan that were not necessary for inspection. A few vacuum leak fixes and a brake fluid flush and my jetta will be on its way to my goal of 300,000 miles. Great Job Omar, Dave, and Sumner!

Devon Pontes, 07/27/2021
Omar and his staff are excellent and honest, highly recommend!

Brad McLane, 03/04/2021
Engine & Transmission, near North Kingstown, Rhode Island

Awesome! Awesome! Awesome! Service was well beyond what I expected. I brought my Porsche 911 in for some needed work. I don't leave my baby with just anyone but after an initial discussion it was obvious that the Hans Team knew Porsche. They gave me a detailed accounting of what needed to be done, the cost, performed the work flawlessly and the follow up was nothing short of amazing. I picked up the car on Friday and drove it a bit with delight. The follow up call on Monday from Hans to make sure I was satisfied with the work was the icing on the cake. I wish I could give them 6 stars!

Bill Pacheco, 02/26/2021
Car & Truck Care, near North Kingstown, RI

I came to the shop after multiple tries on my own to source the correct part, and route cause of the issue with our 82 Vw Vanagon diesel not starting. Omar was kind enough to listen to the process I had taken up to that point and willing to extend his Knowledge and Wisdom to me regarding what steps he would take. Then he was able to source the starter and have it for me within a short time frame! Started the van yesterday and couldn't be happier with my experience at this shop! Omar I'll be seeing you soon for any other things with the Vanagon! Thanks for your knowledge and help!

Rob Farmer, 12/05/2020
Anyone who gives this business a poor rating undervalues thorough and thoughtful craftsmanship. You leave with your problem resolved and a far better understanding of the overall condition of your vehicle (at no additional cost despite what other reviews would say). Clearly passionate of their vocation and very knowledgeable.

Jeffrey McCooey, 06/12/2020
Dave and Omar are great guys and they are very thorough in explaining any and everything I could ask or didn't know to ask. I don't trust anyone else to work on my VW. Thanks again!

Mason Armstrong, 01/31/2020

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Vehicle tips
- According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
- The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
- Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
- Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
- Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
- A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
- Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
- Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
- Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
- Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
- Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
- Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
- Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
- Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
- Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
- Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
- Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
- Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
- Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
- Inspect the suspension system regularly. This will extend the life of the vehicle's tires.
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