Appointment Request at Hans Imports INC

I have a '99 Eurovan Westfalia in need of assorted repairs - muffler system, shocks, etc. and was finding it difficult to find anyone, even dealers, to do the work. Even though Hans was out of state, after outlining the basics, I brought the van to Omar. His estimate was detailed and thorough, and he went ahead with the work, and communicated through the process keeping me informed. I picked it up yesterday and have driven it on back roads and interstates, and it is more solid and sure-footed than anytime since I acquired it. We have a plan going forward to make a number of other repairs that his extensive assessment of the vehicle suggest. If you need a Eurovan or vanagon guy (check out the Brazilian on his lot!), Omar, Dave, and Hans Imports will do right by you.

I've trusted Hans Imports on Post Road in North Kingstown with my vehicles for multiple repairs & services and I can't recommend them highly enough. Dave and Omar are proof that old-school, honest, exceptional customer service still exists. Over the years they've taken care of everything from a broken turbo strap on my 2013 VW Eos and my 90,000-mile service to diagnosing and replacing a failed fuel pump. There was even another repair recently that I can't remember....that's how consistently they've been my first call whenever something comes up. Every time, the work has been done right, the communication has been excellent, and I've never felt like I was being sold repairs I didn't need. That's tough to find these days. As a full-time wedding photographer, my vehicle isn't just transportation, it's my livelihood. Summer is my busiest season, and being without a reliable vehicle simply isn't an option. Knowing I can count on Dave and Omar to get me back on the road quickly and correctly gives me tremendous peace of mind. They REALLY pulled me out of a major jam last week and I'm eternally grateful. I don't think any other shop in Rhode Island would have done what they did for me! If you're looking for knowledgeable mechanics who genuinely care about their customers and stand behind their work, Hans Imports is the place to go. Honest, dependable, and incredibly skilled. The kind of service that's becoming harder and harder to find. Bonus: there's always a lot of fun, laughter, and a cute dog that likes to be pet at the shop!