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Archive for March 2017

Service Center Standard and Procedures

Posted March 28, 2017 9:08 AM

All RI pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why North Kingstown automotive service centers including Hans Imports have procedural standards for each service they perform. Hans Imports technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, RI service centers can assure a quality outcome. The job is done right every time and North Kingstown customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The RI automotive industry as a whole is very committed to standards of excellence and encourages individual RI service center operators to apply them to every vehicle they service.

An example is how Hans Imports grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the North Kingstown car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that North Kingstown service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The RI automotive service industry and Hans Imports want the best for you and for you to keep coming back.

Hans Imports
7275 Post Rd
North Kingstown, RI 02852
(401) 295-7785
http://www.hansimports.net

 



Nighttime Visibility in North Kingstown

Posted March 21, 2017 9:49 AM



There are a number of factors that contribute to the high nighttime accident rate in the North Kingstown area, things like drowsy driving and a higher rate of impaired driving. Without a doubt, visibility is a major contributor. Let's focus on visibility…

It's said that 90 percent of our driving decisions are based on what we see. Nighttime driving has the effect of reducing 20/20 vision to the equivalent of 20/50 vision. What you could clearly see at 50 feet in daylight can't be seen until you are just 20 feet away at night.

Too make sure your headlights are giving you the greatest visibility, visit us at Hans Imports, located at 7275 Post Rd, North Kingstown, RI 02852. Please give us a call to make an appointment: (401) 295-7785.

Accident avoidance is dependent on reaction time. Reaction time deteriorates measurably in low light conditions. One thing we can do to improve visibility is to make sure our headlights are as bright as they can possibly be.

Headlamps dim over time. They dim so gradually that you may not notice it. Many experts suggest replacing your standard or halogen headlamps once a year.

If your vehicle has standard headlamps, consider upgrading to halogen lamps. They make a big difference. And there are upgrades available within the halogen category as well. This once-a-year expense is very modest compared to the safety benefits.

Some vehicles come with high intensity discharge – or HID – headlamps. These lamps should last for the life of your vehicle. They are very bright and are clearly the best option for nighttime driving. Depending on your vehicle, you may be able to upgrade to HID headlamps. Talk with your North Kingstown area service advisor at Hans Imports about options for your car.

Another startling fact is that 90 percent of vehicles on the road have dirty or yellowed headlight covers. Dirty is easy to fix. Just run the window washer over the headlight cover when you stop for gas. Get those bugs and dirt off the cover.

Now plastic headlight covers can yellow or become hazy over time. They can be restored to clarity with a special polishing process. Our pros at Hans Imports can help you with this service.

It's also vital to keep your windshield clean and streak free when driving at night. Make sure you have plenty of washer fluid and that your windshield wipers are in good working order.

We recommend replacing wiper blades twice a year – in the spring and fall. Fall is also a good time to replace headlamps so you'll be ready for those long winter nights.

Hans Imports
7275 Post Rd
North Kingstown, RI 02852
(401) 295-7785
http://www.hansimports.net



Improve Your Night Vision When Driving in North Kingstown

Posted March 13, 2017 12:26 PM

Night driving in North Kingstown is not as safe as daylight driving as evidenced by the increased accident rate at night. Much of that is simply because it's dark outside.

Visibility is important to safe driving. Ninety percent of our driving decisions are based on what we see. And at night, we just can't see as much as we can during the day. In fact, if you have 20/20 vision during the day, your night vision is only 20/50. To translate, that means that an object you can clearly see 50 feet away during daylight, only becomes visible to you at 20 feet at night.

Reaction time is also related to visibility. North Kingstown motorists don't react to a situation until they see it. So at night, we're reacting to situations later just because it takes longer to see them. But we don't have to stop driving at night to stay safe. We just need to practice some preventive maintenance and vehicle care that will maximize our night vision.

The most crucial item that helps us see while driving at night is, of course, our headlamps. North Kingstown drivers should ensure that their headlamps are as bright as they can be. Headlamps dim over time, but they do it so gradually that it's difficult to notice. Because of this, experts recommend replacing headlamps once a year.

That's good auto advice for North Kingstown drivers, but it doesn't apply to all headlamps. Some vehicles use HID, or high-intensity discharge, headlamps. These are bright headlamps that are designed to last for the entire life of a vehicle. Depending on your vehicle, you may be able to upgrade to HID headlamps. Consult with your friendly service advisor at Hans Imports to learn your options.

Most vehicles use standard or halogen headlamps. If you use standard headlamps, you might want to upgrade to halogen, which offers a brighter headlight. Halogen headlamps come in a variety of grades, so evaluate your options the next time you replace your headlamps and upgrade if you want a better light.

It won't do much good to upgrade or replace your headlamps, however, if your headlight lens is dirty or yellowed. Studies have shown that about 90% of the vehicles on the road have impaired headlights due to dirty or yellowed headlight covers. You should get into the habit of washing your headlights every time you gas up. Simply grab the window washer squeegee, run it over your windows, then swish it across your covers. No cost involved at all.

Plastic headlamp lenses yellow or become hazy over time. If your lenses have this problem, they can be restored with a special polishing process. You may be able to get this done at your North Kingstown service center. If not, they should be able to tell you where you can.

Now, what good is a quality headlamp if you can't see through your windshield? Your windshield needs to be clean and streak-free if you plan on driving at night in North Kingstown. You should also keep your windshield washer fluid replenished and your wipers in good condition.

Wiper blades should actually be replaced twice a year. The changing of the seasons at spring and fall, or Daylight Saving Time, can be a good reminder to do this. And while you're at it, fall is the perfect time to replace your headlamps. Those long winter nights add up to a lot more night driving for people in North Kingstown.

Stay alert. Stay awake. And keep those headlamps burning bright.

Hans Imports
7275 Post Rd
North Kingstown, RI 02852
(401) 295-7785
http://www.hansimports.net



Transmission Service at Hans Imports in North Kingstown

Posted March 6, 2017 9:20 AM

Let's talk about transmission service. It can be easy for North Kingstown drivers to forget about getting their transmission serviced because it doesn't need it very often. It's easier for people in RI to remember to change the engine oil - you know, every 3,000 miles or 5,000 kilometers. But proper transmission servicing keeps your vehicle running smoothly and helps you avoid repairs down the road.

The transmission undergoes a lot of stress. The grit you can see in used transmission fluid is actually bits of metal that wear off the gears in the transmission. In addition to that, the transmission operates at very high temperatures. Usually, it's much higher than engine temperatures. Those high temperatures eventually cause the transmission fluid to start to break down and lose efficiency.

As the fluid gets older, it gets gritty and doesn't lubricate and cool the vehicle transmission as well - leading to even more wear. The fluid can actually get sludgy and plug up the maze of fluid passages inside the transmission. At best, your transmission won't operate smoothly. At worst, it could lead to damage.

When your transmission is running properly, it transfers more power from your engine to the drive wheels and improves fuel economy. That's why it is recommended to change your transmission fluid at regular intervals. Your owner's manual has a schedule for transmission service and, of course, your service advisor at Hans Imports can tell you what is recommended.

Hot and dusty North Kingstown area conditions, towing, hauling, stop-and-go driving and jackrabbit starts all begin to increase the load on the transmission and its internal temperature. That means North Kingstown vehicles with these types of transmission requirements need to change the fluid more often. A good rule of thumb is every 35,000 miles, 55,000 kilometers or two years. If your owner’s manual suggests more frequent intervals or if you're driving under severe service conditions around the North Kingstown area, you will need to change it more often.

Most North Kingstown auto service centers (including Hans Imports) have the ability to perform a transmission service while you wait and the cost is quite reasonable. It's downright cheap when you think about how much a major transmission repair can cost! Our pros at Hans Imports will know the right type of transmission fluid to use. If it's getting to be time to have your transmission serviced, do your vehicle a favor and have it done.

Hans Imports
7275 Post Rd
North Kingstown, RI 02852
(401) 295-7785
http://www.hansimports.net

 



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What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

Very impressed with Han's Imports. Did a nice job with maintenance on my BMW and my wife's Benz. I also appreciate the thorough check of the rest of the car as part of their 1st look at the cars. I'll be back. quotes-image
, 02/01/2024
reviewicon
Anyone who dumps on this auto repair shop should literally start driving a horse and carriage. What people don't understand is that when you bring in older import vehicles from the north east United States they are prone to rust deterioration do to climatic factors. As a result, many parts are harder to replace, many need to be fabricated and even more common is the rarity of older European models (which drives the price of parts up as well as renders low availability). I've been an automotive repair technician (ASE certification, various big name certifications and even fabricated parts whilst working in small shops) for quite some time. As well, I've even taught Automotive Repair as a core coarse at the secondary level. All of that said, I'm quite certain my opinion holds merit. Thus, I can honestly say that Omar is an absolute genius. I run a small shop in a rural area and seek advice from the owner of Hans Imports (Omar). This goes beyond the scope of older European models. I often probe Omar for repair strategies, knowledge and diagnostic information on newer Imports. For what its worth, you're in good hands with Hans Imports in North Kingstown. Any of the negative cockamamie complaints are clearly the result of someone thinking they are above the knowledge, experience as well as expertise of the working man!quotes-image
, 06/25/2023